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Success story · Payroll BPO · Global payroll

One partner runs the whole payroll operation.

A full payroll BPO for reMarkable - the Norwegian statutory cycle and the surrounding operation, owned end to end.

reMarkable · Consumer technology Model: Full payroll BPO Platform: Mercans HR Blizz AI-embedded validation
reMarkable × Mercans PAYROLL ON HR BLIZZ · NO · UK · US HR BLIZZ VALIDATE FILE & PAY ALTINN · NAV · DNB INPUTS HIBOB · SF · RYDOO IN SCOPE: • 3 COUNTRIES, ONE PARTNER • 5 SYSTEMS CONNECTED TO HR BLIZZ • NORWAY: FULL BPO, END TO END

The client

reMarkable is a Norwegian consumer-technology company headquartered in Oslo - maker of the reMarkable paper tablet, a distraction-free digital writing device sold worldwide, and one of Norway’s fastest-growing technology companies.

It engaged Mercans for managed payroll across three countries, with Norway delivered as a full business-process outsourcing service.

Headquarters
Oslo, Norway
Flagship product
Paper tablet
Markets served
Worldwide
Sector
Consumer tech
Engagement in numbers
3
Countries - Norway · UK · US
NorwayUnited KingdomUnited States
BPO
Norway run end to end
5
Systems connected
AI
Validation every cycle
GL · Input-to-output · Tax
The challenge

Three statutory regimes, one team

Norwegian payroll is fully digital and it does not forgive mistakes: withheld tax must reach the Tax Administration the first business day after payday, and the monthly A-melding - one return covering wages, tax, employer’s National Insurance and employment status for every employee - is due by the 5th, with daily per-employee fines for anything late or incorrect.

Around that core sits a second layer most providers hand back to the client, and the teams in the UK and US each carry a full national compliance regime of their own.

reMarkable had no payroll specialist in any of the three countries. It wanted one partner to take on the entire operation - three regimes, one owner.

Every card is a filing, payment or calculation owed every cycle
NORWAY FULL BPO SCOPE · MONTHLY CYCLE UNITED KINGDOM FULL NATIONAL COMPLIANCE REGIME UNITED STATES FULL NATIONAL COMPLIANCE REGIME Skatteetaten Electronic tax cards · withholding, day +1 Altinn · A-melding Due on the 5th · no deferral · daily fines NAV · Statistics Norway Income statements · statutory reporting Employer’s National Insurance 14.1% Zone I · settlement every cycle OTP · holiday pay Min. 2% pension · 10.2% accrual HMRC · PAYE Income tax and National Insurance Real Time Information Filed on or before every payday Auto-enrolment Workplace pension duties IRS Federal withholding and deposits State agencies Different rules in every state Local authorities City and county withholding A SECOND LAYER OF WORK DNB pension · Rydoo expenses · telecom files THE CHALLENGE ONE TEAM reMarkable’s HR and finance team No payroll specialist in any of the three countries. Three regimes, one owner.
Norway
Full BPO scope · monthly cycle
Skatteetaten
Electronic tax cards · withholding, day +1
Altinn · A-melding
Due on the 5th · no deferral · daily fines
NAV · Statistics Norway
Income statements · statutory reporting
Employer’s National Insurance
14.1% Zone I · settlement every cycle
OTP · holiday pay
Min. 2% pension · 10.2% accrual
A second layer of work
DNB pension · Rydoo expenses · telecom files
United Kingdom
Full national compliance regime
HMRC · PAYE
Income tax and National Insurance
Real Time Information
Filed on or before every payday
Auto-enrolment
Workplace pension duties
United States
Full national compliance regime
IRS
Federal withholding and deposits
State agencies
Different rules in every state
Local authorities
City and county withholding
The challenge
ONE
TEAM
reMarkable’s HR and finance team
No payroll specialist in any of the three countries. Three regimes, one owner.
See how Mercans solved it
The solution

The Mercans Solution - Payroll BPO, End to End

Mercans runs reMarkable’s Norwegian payroll as a managed service on HR Blizz, operating as an extension of the client’s team and owning the processes a lean company would otherwise have to build itself.

Native Norwegian statutory processing

Skatteetaten tax-card integration, A-melding filed through Altinn, NAV income statements, and the employer social-security settlement - the full compliance cycle, owned and evidenced.

Pension and benefits administration

DNB occupational-pension administration end to end, from member changes to reconciliations, handled inside the service.

Third-party and expense processing absorbed

Rydoo expense controlling and telecom-file processing taken on as part of the cycle - work that typically sits with the client, delivered by Mercans instead.

A connected system landscape

Hibob and SuccessFactors, Rydoo, SAP ERP and DNB integrated around HR Blizz for one clean, auditable data flow.

AI-embedded validation as standard

Systematic checks built into every cycle - GL balancing and reconciliation, input-to-output validation across all pay elements, and independent tax recomputation against the official statutory tables - so issues are caught, with evidence, before they ever reach the client.

Solution architecture

One data flow, from HR system to authority, bank and pension provider

Hibob and SuccessFactors remain reMarkable’s systems of record for employee data; Rydoo feeds approved expense claims and telecom providers deliver third-party files. HR Blizz runs gross-to-net, passes every pay element through its validation layer, resolves pension and expense controlling, then produces the statutory filings, the bank payment files, the DNB pension reconciliation and the GL reconciliation for SAP ERP. The UK and US teams run through the same engine - HMRC and IRS, state and local filings produced alongside the Norwegian ones.

INPUTS OUTPUTS HR & FINANCE TEAM Hibob · SuccessFactors Employee master data EMPLOYEES Rydoo Approved expense claims THIRD PARTIES Telecom files Third-party files, processed by us HR BLIZZ ENGINE NO · UK · US 01 Gross-to-net 02 Validation layer 03 Expense control 04 Pension admin 05 Statutory filing 06 Bank files Norwegian authorities Skatteetaten · Altinn (A-melding) · NAV Bank Bank files and payment outputs DNB pension Member changes to reconciliation SAP ERP Finance system · GL reconciliation UK & US authorities HMRC RTI · IRS, state and local filings
Inputs
Hibob · SuccessFactors
HR & finance team · employee master data
Rydoo
Employees · approved expense claims
Telecom files
Third parties · files processed by us
HRBlizz
NO · UK · US
GROSS-TO-NETBANK FILESSTATUTORY FILINGVALIDATION LAYERPENSION ADMINEXPENSE CONTROL
Outputs
Norwegian authorities
Skatteetaten · Altinn (A-melding) · NAV
Bank
Bank files and payment outputs
DNB pension
Member changes to reconciliation
SAP ERP
Finance system · GL reconciliation
UK & US authorities
HMRC RTI · IRS, state and local filings
Inputs - systems of recordHR Blizz engineOutputs - authorities, bank, finance
Operating model

Who does what

A BPO only works if the boundary is explicit. This is the boundary.

Process Owner
Employee master data in Hibob and SuccessFactors
reMarkableR MercansM
Gross-to-net calculation and payslips (Norway, UK, US)
reMarkableR MercansM
Statutory filing (A-melding, NAV, employer settlement)
reMarkableR MercansM
Tax authority integration (Skatteetaten, every cycle)
reMarkableR MercansM
Pension administration (DNB members and reconciliation)
reMarkableR MercansM
Expense controlling (Rydoo claims through to payroll)
reMarkableR MercansM
Bank files and payment outputs
reMarkableR MercansM
Validation and audit-ready period close
reMarkableR MercansM
Assurance

AI-embedded validation

Validation is built into the service, not bolted on at the end. Every payroll cycle passes through three systematic checks that review far more of the data than manual review allows - so issues are caught, with evidence, before they ever reach the client.

Payroll cycle all pay elements AI-EMBEDDED VALIDATION · EVERY CYCLE 1 GL balancing & reconciliation every posting ties back to the ledger 2 Input-to-output validation across every pay element 3 Independent tax recomputation against official statutory tables Evidence-backed, audit-ready → reMarkable Issues are caught - with evidence - before release
AI-embedded validation · every cycle
Payroll cycle
all pay elements
1
GL balancing & reconciliation
every posting ties back to the ledger
2
Input-to-output validation
across every pay element
Issue caught
with evidence, before release
3
Independent tax recomputation
against official statutory tables
Evidence-backed, audit-ready
→ reMarkable
Why it works

What makes the engagement different

01
Ownership, not processing

Pension, expense controlling and third-party files sit inside the service. reMarkable scales without building a payroll function.

02
Assurance is continuous

Validation runs on every cycle across every pay element, so compliance is a property of the process rather than a finding of the annual audit.

03
Built for a company that will keep growing abroad

Norway, the UK and the US already run on a single platform with a single point of contact. Adding a country means adding a country on HR Blizz, not adding a vendor.

Engagement at a glance

Client
reMarkable - Norwegian consumer-technology company (Oslo), maker of the reMarkable paper tablet
Scope
Managed payroll BPO - Norway (end to end), United Kingdom, United States
Model
Business-process outsourcing (BPO) - Mercans runs payroll end to end
Platform
Mercans HR Blizz - managed payroll + SaaS
Statutory (NO)
Skatteetaten · A-melding · NAV / Altinn · employer social-security settlement · DNB pension
Integrations
Hibob & SuccessFactors (HR) · Rydoo (expenses) · SAP ERP (finance) · DNB (pension)
Assurance
AI-embedded validation every cycle - GL, input-to-output, statutory tax recomputation; audit-ready close
Support model
Managed payroll BPO transitioning to Mercans WeCare managed service
Countries
Norway United Kingdom United States
Why Mercans

Outsource your payroll to Mercans

Mercans runs payroll for multinationals across 160+ countries on a single platform - combining native in-country statutory expertise with one global technology backbone. For reMarkable, that means a true payroll BPO: the full statutory cycle and the surrounding operation owned end to end, connected across the client’s systems, and assured by AI-embedded validation.