Team Lead – QA (Configuration & Integrations)

Job Summary

The Team Lead – Quality Assurance (QA) is responsible for designing, implementing, and managing QA frameworks, test strategies, monitoring, training, documentation, and client support for configuration deliverables in a global payroll SaaS environment. The role ensures high-quality, compliant, and consistent configurations through automation, robust testing, risk detection, and cross-functional collaboration.

As a key member of the Configuration & Integrations department, this role leads all QA workstreams—including automation, reporting, audits, training, and client engagement—while driving continuous improvement, operational scalability, and stakeholder alignment.

Key responsibilities:

QA Strategy, Process Development & Governance:

• Design and maintain a comprehensive QA Framework aligned with ISO, SOC 2, and client-specific compliance requirements.
• Define and execute robust testing strategies for unit, functional, regression, UAT, and automated test scenarios.
• Implement standard templates, SOPs, coverage metrics, and audit-ready documentation practices.
• Integrate QA checkpoints throughout the configuration lifecycle and establish a QA Readiness Checklist for production deployment.

Documentation & Standards Compliance:

• Design and maintain a comprehensive QA Framework aligned with ISO, SOC 2, and client-specific compliance requirements.
• Define and execute robust testing strategies for unit, functional, regression, UAT, and automated test scenarios.
• Implement standard templates, SOPs, coverage metrics, and audit-ready documentation practices.
• Integrate QA checkpoints throughout the configuration lifecycle and establish a QA Readiness Checklist for production deployment.

Monitoring, RCA, and Risk Management:

• Deploy dashboards for real-time QA monitoring and test coverage tracking.
• Lead structured Root Cause Analyses (RCAs) and implement Corrective and Preventive Actions (CAPAs).
• Maintain a QA Risk Register and conduct early risk discovery workshops with Implementation and Product teams.

Automation & Tooling:

• Partner with Product and Compliance to automate validation processes and reduce manual effort.
• Drive adoption of reusable test case libraries and standardized rules.
• Collaborate on AI/ML pilots to improve QA accuracy and predictive capabilities.
• Manage tools such as Jira, Zephyr, and TestRail for issue tracking and test management.

Reporting & SLA Compliance:

• Define and manage QA reporting cadences including weekly status, monthly dashboards, and QBR inputs.
• Track performance against QA SLAs and KPIs (e.g., defect TAT, coverage rate, RCA closures).
• Analyze trends between internally identified vs. client-reported defects and publish insights.

Client Success & Stakeholder Management:

• Represent QA in onboarding, UAT, go-live, and post-go-live governance meetings.
• Prepare QA briefings and audit logs for client handovers and escalations.
• Align with Client Success Managers to proactively prevent issues and ensure satisfaction.

Training & Enablement:

• Develop and deliver tiered QA training programs (beginner to expert) and onboarding modules.
• Introduce internal QA certifications and peer review practices.
• Provide job aids, mentoring, and QA support to ensure consistent execution.

Scalability & QA Maturity:

• Define a scalable QA operating model adaptable across countries, client tiers, and project scopes.
• Maintain a global QA knowledge base with reusable test cases and regional compliance insights.
• Lead QA maturity assessments and implement continuous improvement initiatives.

Qualifications and Experience:

• Bachelor’s or Master’s degree in Quality Assurance, Computer Science, Engineering, or a related technical or business field.
• Minimum 5–7 years of progressive experience in quality assurance roles within global payroll SaaS, HR tech, or complex compliance-driven platforms.
• Demonstrated leadership in designing and implementing QA frameworks, managing QA automation initiatives, and leading cross-functional QA efforts.
• Strong understanding of multi-country payroll processes, statutory compliance, configuration logic, and payroll software QA methodologies.
• Proven experience in managing QA documentation aligned with ISO 9001, ISO 27001, and SOC 2 certification requirements.
• Experience working with audit teams, responding to compliance reviews, and delivering evidence in formal certification processes.
• Familiarity with the application of AI/ML in QA automation or predictive defect management is preferred.
• Advanced skills in QA tools such as Jira, TestRail, Zephyr, and test automation platforms.
• Excellent analytical, stakeholder management, communication, and presentation skills, with the ability to influence both technical and non-technical audiences.

SMART Performance Goals

Global QA Framework Deployment

• Deliver a documented risk-based QA framework by Q3 2025.
• Achieve 100% implementation across configuration types and regions.

Testing Documentation Compliance

• Finalize audit-ready QA documentation templates by Q2 2025.
• Ensure 95% documentation compliance in all tracked QA cycles.

RCA and CAPA Execution

• Lead monthly Root Cause Analyses and implement Corrective and Preventive Actions.
• Resolve 90% of critical recurring issues within 60 days of identification.

Client QA Engagement

• Participate in 100% of Tier 1 client UAT and go-live QA reviews.
• Maintain a client QA satisfaction score of 85% or higher post-implementation.

QA Automation & AI Pilots

• Launch 2 QA automation tools and 1 AI/ML initiative for predictive testing by Q4 2025.
• Reduce manual QA time by 25% for the most frequently used configuration types.

SLA Monitoring and Reporting

• Launch live QA dashboards and SLA scorecards by Q3 2025.
• Maintain 95% or higher adherence to internal QA SLAs.

Internal QA Training & Certification Rollout

• Launch a structured QA onboarding and certification program for new and existing team members by Q2 2025.
• Certify 100% of QA staff and ensure 90% QA checklist compliance in project reviews.

QA Knowledge Base & Global Reusability Library

• Develop and publish a centralized QA knowledge base by Q3 2025.
• Ensure 80% of projects utilize reusable QA assets, templates, or test libraries by Q4 2025.