Transformative and scalable solution for sourcing, onboarding and payrolling across EMEA

Transformative and scalable solution for sourcing, onboarding and payrolling across EMEA

At a glance

userClient details

Global financial services company

userRegion supported by Mercans

EMEA

userTargeted staff

Approx. 150

userMercans’ services

Professional employer organization (PEO) | HR and Payroll Advisory

userIndustry

Payments technology

userCompany global headcount

24,000

userPrevious Payroll Provider

A number of providers across the region

Background

Client is one of the largest global technology companies in the payment solutions industry with headquarters in New York, USA. Operating as a network of member firms with over 24,000 employees across 210 countries globally, client provides digital and innovative mobile payment solutions to its customers.

This client has previously worked with 20 vendors across the EMEA region, and in some countries, was supported by 4 – 5 vendors addressing different aspects of service. This has changed and today, it is supported by Mercans across 16 countries as their sole service provider.

210

Сountries with operational presence

16

Сountries are supported by Mercans

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Client’s challenges

Client has been actively expanding its service portfolio. To achieve this, they have also been actively sourcing innovative solutions to enable greater agility, reduced costs and better service quality across the enterprise.

To support this expansion, client introduced a Contingent Workforce solution service line. This was aimed at enabling clients to engage leading assurance and advisory resources on an ad hoc basis. Client required a scalable solution for sourcing, onboarding and payrolling resources to meet strong demand for such a service.

Client’s objectives

Recruit more highly qualified consultants.

Improve the speed of immigration processes.

Enhance the end-user experience and support provided to consultants.

Consolidate their supplier base.

Achieve cost savings.

Mercans’ project management approach

Deployed a dedicated service delivery team.

Implemented a web-based ATS (applicant tracking system) Mesaar™ and HRMS (Human Resources Management System) HR Blizz™ .

Provided access to a proprietary candidate database.

Organized visa processing which was readily available through dedicated and experienced team of immigration specialists.

Through effective supplier consolidation, was able to deliver attractive competitive rates.

Mercans’ solution

  • Provided a dedicated team of HR and Payroll specialists with in-country support
    This allowed client to gain exclusive access and support during critical periods and as business requirements shifted. In-country support provided an assurance of the right resources on the ground to address concerns and provide specialised services that catered to the local business needs.
  • Deployed full ESS (employee self service) functionality
    Successfully deployed a fully-compliant ESS which addressed leave management, expense reporting, online payslips as well as time and attendance management. This single dashboard provided deep insight into earnings, deductions and benefits management. It also delivered dynamic reporting to management, which aided in delivering a more transparent view of the state of the business.

Business benefits

Successful implementation:
Mercans was able assist client to transition away from multiple solution providers across domains and geography to a single provider across the enterprise.

Tremendous time savings:
Fully automated solution led to a 20% savings of the total payroll cost.

One global contact point:
While in the past there were multiple contacts across a provider and across regions, there is now one global contact point across the enterprise.

Compliance:
There was full compliance with the statutory requirements of all the 16 countries supported within the EMEA region.

One solution, one provider:
Deprecated legacy payroll solutions and providers across eight countries for greater ease, flexibility and transparency.

Single dashboard:
Previous solutions involved multiple dashboards, systems and ways of working. Now, there is a single dashboard across the enterprise with a single system of record for all employee-related input.

Successful implementation:
Mercans was able assist client to transition away from multiple solution providers across domains and geography to a single provider across the enterprise.

Tremendous time savings:
Fully automated solution led to a 20% savings of the total payroll cost.

One global contact point:
While in the past there were multiple contacts across a provider and across regions, there is now one global contact point across the enterprise.

Compliance:
There was full compliance with the statutory requirements of all the 16 countries supported within the EMEA region.

One solution, one provider:
Deprecated legacy payroll solutions and providers across eight countries for greater ease, flexibility and transparency.

Single dashboard:
Previous solutions involved multiple dashboards, systems and ways of working. Now, there is a single dashboard across the enterprise with a single system of record for all employee-related input.

Simplify and transform your sourcing, onboarding and payrolling operations while remaining compliant at all times.

Mercans’ fully automated and on-demand payroll solution improves your service quality and helps reduce cost, providing full assurance that you are on track with all your payroll needs, wherever you are located.

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