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Senior UK Implementation Consultant

The Senior Implementation Consultant’s main role is to act as a payroll outsourcing implementation expert and to provide the operational support to the Implementation Project and Program Managers.

Duties and responsibilities

Requirements gathering: Collaborates with stakeholders to understand payroll processes and gather requirements (BBP, Data Dictionary, WT Catalogue, Work schedule Workbook, Leave Types Catalogue, Report Matrix)
System configuration: Align with Configuration team and ensure they Design, configure, and customize payroll modules to meet business needs (legal entities, pay groups, employee subgroups, work schedules, pay rates, currency settings, payslip configuration/delivery method, tax & social contribution methodology, wage types, cost centers, GL accounts, legal report, leave regulation setup, terminations, reports, statutory filings)
Master Data Migration: Helps clients prepare and cleanse payroll data before migrating between systems, and performs data transformation before migration (Data Migration Plan, YTD Data loads process, Validation, Data Migration, Reconciliation)
Test Payroll Runs: Conducts system testing, identifies issues, and recommends solutions (Parallel Runs, Reconciliation, Unit Testing, Scenario Testing, UAT)
Training: Provides end-user training and support during and after implementation
Transition to Service: Process live payrolls under Hypercare model within agreed SLAs. (Transition Plan, User Training, Go-Live Readiness, Live payroll for 3 months)
Project Coordination: Develops and maintains effective, proactive relationships and communications with clients and Mercans departments/associates to contribute to a successful overall client experience Establishes and manages activities towards project milestones independently or in conjunction with Project Manager.

Key Responsibility Area

Implementation target achievement: To ensure that the new accounts are implemented within the provided implementation timeframe and in accordance with the implementation schedules agreed upon with the clients. 90% Implementation Go Live Target achievement. Ensure that at least 90% of all implementation projects are completed by their initial target go-live dates.
Process Adherence: Documents all account implementation and/or payroll processing related processes in account-specific Standard Operating Procedures (SOPs). Ensures service delivery compliance with the ISO and SOC2 requirements. 100% adherence to Implementation scope and achievement of Key Milestones. Ensure smooth transition of projects to Managed Services or Client Services within 3 months of hypercare phases with clean Handover & takeover checklist.
Productivity: Successfully Implement 10 Implementation projects or implement a minimum of 2,000-employee payslips live in a year
Quality Controls: Achieve 90% CSAT score i.e. 90% of the clients give an overall implementation process experience rating of “Good” or “Very Good”.
Country Knowledge & In country expertise: Minimum of 2 country end to end Payroll and Regulation knowledge and successfully complete timely assessments on country knowledge.
Innovations: Propose at least 3 process improvement or system automation ideas to the line manager each year
Global configuration alignment: Implementation of a project within internal preset configurations and manage the client requirement with the available feature.
Stellar Service: No Client escalations

Skills and qualifications

Minimum 7+ years of experience with global payroll implementations.
Minimum 5 years of experience in implementing UK/EU clients with an expert understanding of UK Payroll regulations, Statutory leaves, Benefits in Kind as per HMRC
Must have an understanding of Statutory filings (FPS & EPS) with HMRC, Inbound RTI from HMRC and the interpretations of these statutory API inputs (Tax codes and Student Loan notices)
Must have experience in preparing Data Dictionary, WT Catalogue, Work schedule Workbook, Leave Types Catalogue, Report Matrix, System configuration and Data Migration.
Understanding & Interpretations of Court order notices from HMRC
An understanding of Pension Auto enrollment process
End to end implementation experience and ability to influence client and guide the client to best solution to help resolve their client needs.
A strong team player who is willing to actively work across the team, adopting a can-do and flexible attitude.
The ability to communicate well at all levels and build solid business relationships
Proven ability to lead client meetings, (face to face or over the phone)
Understanding of the effective use of Mercans Payroll system.
Experience in being responsible and taking ownership for multiple clients at any one time
Bachelor’s degree or diploma in accounting/finance/business administration/IT or related discipline
Must have excellent communication and interpersonal skills.
Proactive, communicative, organized and well spoken.

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Disclaimer

Mercans collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details. Mercans does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.