Implementation Project Manager (EMEA)

Highlights

Country

Remote

Employment

full-time

Salary

Salary Will be discuss later

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The Implementation Project Manager’s main role is to manage payroll outsourcing implementation projects Project Manager should have production experience and strong skills in developing and overseeing work plans and also prepare and present updates regularly to relevant management channels, ensuring successful go live of Implementation Projects.

Responsibilities & Duties

• Scope: Define the project scope based on the Master Service agreement with the client. This helps prevent scope creep and ensures everyone understands the project boundaries. Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risk. Analyze project status and, when necessary, revise the scope, schedule, or budget to ensure that project requirements can be met
• Planning: Formulating a project plan to meet the project’s objectives while adhering to an approved budget and timeline. Manage project work and resources to enable successful and timely completion of the project. Owning, governing and enhancing the implementation methodology along with the Senior Manager on a real time basis
• Goals and objectives: Manage to the objectives and plan by thorough risk, issue and change management across both business and IT parts of the project.
• Milestones and timeline: Identify crucial milestones and create a timeline that outlines when each project phase should be completed.Performs gate reviews and quality assurance reviews with all aspects of IT organization and business sponsors.
• Resources: Detail necessary resources (people, budget, technology) and allocate them effectively. This includes identifying roles and responsibilities.
• Risk management: Anticipate potential risks and strategize to address them. Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation
• Communication plan: Establish and maintain relationships with relevant client stakeholders, providing day-to-day contact on project status and changes.

Key Responsibility Area

• Implementation Projects – target achievement: To ensure that the new accounts are implemented within the provided implementation timeframe and in accordance with the implementation schedules agreed upon with the clients. 100% Implementation Go Live Target achievement. Ensure that at least 90% of all implementation projects completed by their initial target go-live dates.
• Project Plan Adherence: All Key milestones are achieved as per the Project deadlines and ensure no droppages from Mercans Implementation team. Proactive management of risks and issues.
• Productivity: Successfully Implement 10 Implementation projects or implement a minimum of 2,000-employee payslips live in a year
• Quality Controls: Achieve 90% CSAT score i.e. 90% of the clients give an overall implementation process experience rating of “Good” or “Very Good”.
• Transition to Service: Ensure smooth transition to Managed Services or Client services team within 3 months of hypercare phases.
• Budget & Billing: Ensure timely billing of Implementation & Additional Scope costs and ensure no revenue leakage
• Change Management Process: Strict adherence to Change Management Process based on Scope of Work.
• Stellar Service: No Client escalations
• Initiatives: Contributing towards the continuous improvement of Global Project Management Methodologies.

Skills and qualifications

• Must have at least 10+ year of experience with end-to-end global payroll implementations.
• Must have at least 5 years of experience with project management.
• Must have at least 5 years of experience in implementing EU/EMEA countries payroll.
• Mastery of project management methodology, tools and templates (includes project planning, schedule development, scope management and cost management).
• IT background with experience across the systems development life cycle with experience in all project phases – plan, initiate, elaborate, design, build, test, implement.
• Knowledge and use of industry-standard project methods, tools and techniques e.g. RAIDS, budget, communication
• Ability to demonstrate learning agility and critical thinking skills and apply best practice concepts and experience in new implementation situations
• Able to strategically manage several concurrent projects, and be able to effectively adapt to shifting priorities
• Must possess a can-do, winning attitude, the highest level of integrity, and the ability to inspire confidence with an open, trustworthy, and engaging style
• Self-starter. Ability to work independently and proactively.
• Project management certification (PMI/CAPM or PMP, PRINCE2)
• Bachelor’s degree in accounting/finance/business administration/computer science or other related discipline.
• Experience within Payroll Outsourcing or BPO industry.