Implementation Program Manager

Highlights

Country

Remote

Employment

full-time

Salary

Salary Will be discuss later

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The Program Manager is responsible for overseeing payroll implementation projects and acting as a single focal point for program management-related activities for clients’ and Mercans’ teams. This position is responsible for leading multiple payroll implementation teams and executing global payroll implementation projects across multiple geographies and clients. Program Manager has the overall responsibility for the successful implementation of projects based on the established implementation timelines and methodology. This role is responsible for key stakeholder management, including briefings with the client’s executive management teams.

Responsibilities

• Provide strategic and operational leadership to Mercans’ implementation organization.
• Oversee global payroll outsourcing & SaaS implementation projects from their initiation until transition to Business As Usual (BAU) teams.
• Create Scopes of Work (SOW) by carefully detailing the projects’ objectives, deliverables, timelines, resources, and other key elements.
• Ensure that implementation projects are executed in accordance with established timelines, budgets, service levels, and contractual scopes.
• Plan implementation projects from start to completion, including deadlines, milestones, and processes.
• Define and document implementation processes using implementation toolkits and following industry best practices.
• Ensure that all implementation resources follow the established implementation processes and best practices.
• Assess the capabilities and skills of implementation resources, identify skill gaps, and take corrective actions to close the identified gaps.
• Initiate and set goals for implementation projects according to the client’s objectives and expectations.
• Identify and implement innovative program management approaches and solutions that lead to continuous improvements in implementation processes.
• Mentor and guide implementation resources and ensure that the implementation organization is staffed with highly motivated and skilled individuals.
• Effectively communicate program governance models, implementation timelines, and methodology to internal and external stakeholders.
• Ensure successful management of internal and external stakeholders, including leading Steering Committee meetings, Project Status calls, preparation of Steering Committee presentations, and Project Status Reports.
• Provide guidance and input to other internal functions that enable Mercans to achieve higher performance standards and client satisfaction levels, including Product, Compliance, and BAU teams.
• Identify technology-based solutions for streamlining and automating implementation processes, including automated deployment of new SaaS instances.
• Analyze current processes and identify areas for improvement. Develop plans for process improvements and lead the execution of these plans.
• Define successful project governance models and processes that ensure that all risks, dependencies, and limitations are identified and mitigated in a timely manner.
• Ensure efficient communication and information exchange between Mercans’ and clients’ implementation projects’ team members.
• Build confidence and trust with clients on Mercans capabilities and develop innovative solutions to exceed clients’ core business objectives.
• Exhibits strong leadership skills including coaching, developing a diverse workforce, managing a remote team, instilling a commitment to quality and excellence, encouraging collaboration, promoting the flow of information among all participants, and providing clear direction on how to meet project goals.

Key Responsibility Area

• Implementation Projects – target achievement: To ensure that the new accounts are implemented within the provided implementation timeframe and in accordance with the implementation schedules agreed upon with the clients. 100% Implementation Go Live Target achievement. Ensure that at least 100% of all implementation projects completed by their initial target go-live dates.
• Project Plan Adherence: All Key milestones are achieved as per the Project deadlines and ensure no droppages from the Mercans Implementation team.
• Budget Vs Cost Analysis Report: Maintain Budget vs. cost analysis for each global project and ensure we are on a positive scale at ethe end of over all project.
• Quality Controls: Achieve 90% CSAT score i.e. 90% of the clients give an overall implementation process experience rating of “Good” or “Very Good”.
• Transition to Service: Ensure smooth transition to Managed Services or Client services team within 3 months of hypercare phases.100% Client Retention with Mercans from Implementation Phase until 12 months post go live with BAU
• Budget & Billing: Ensure timely billing of Implementation & Additional Scope costs and ensure no revenue leakage
• Change Management Process: Strict adherence to Change Management Process based on Scope of Work.
• Stellar Service: No Client escalations
• Initiatives: Contributing towards the continuous improvement of Global Programme Management Methodologies

Requirements

• More than 10 years of experience managing and leading global payroll implementation projects
• Five or more years of experience in an upper-management role, preferably in program management
• Exceptional skills in leadership, time management, facilitation, and organization
• Hands-on management experience
• Excellent verbal and written communication skills
• Proven knowledge of project management processes and best practices
• Prior experience managing remote teams and leading projects with challenging requirements and timelines
• Highly motivated and energetic
• Able to adapt to changing priorities
• Able to work extended hours, when required
• High level of stress tolerance
• Project management certification (PMI/CAPM or PMP, PRINCE2)