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Mercans' Payroll SaaS Powers Vodafone's Global HR & Payroll Transformation
Vodafone is a multinational telecommunications company that provides voice, messaging, data and fixed-line services to millions of customers worldwide. With a history spanning over three decades, Vodafone has become one of the largest mobile network operators in the world, known for its innovation and commitment to customer service.
At a glance
Client detailsVodafone
Region supported by MercansNorth Africa
Targeted staff5,000
Mercans’ rolePartner to streamline HR and payroll processes
IndustryTelecommunications
Previous Payroll ProviderSAP SuccessFactors
Service ProvisionTransition from On-premise SAP solution to Cloud-based SaaS
Background
Vodafone’s HR and payroll processes in North Africa were found to be outdated and manual, resulting in inefficiencies and errors. The company was utilizing separate platforms for HR and payroll, which were not integrated, leading to multiple data entry points and a lack of visibility and control over the HR and payroll processes.
Despite previously using Success Factors, Vodafone realized the need to shift the entire system and sought a reliable partner that could streamline its HR and payroll processes, reduce errors, and provide real-time visibility into its HR and payroll data.
On-premise SAP solution
Cloud-based SaaS
Client's challenges & objectives
Vodafone faced various challenges in their HR and payroll processes. These challenges included:
No integration between their HCM and payroll systems.
Payroll processing time was too long.
Their On-premise SAP system needed to be phased out.
To safeguard the data of their employees, they required an infrastructure that adhered to GDPR standards.
No integration between their HCM and payroll systems.
Payroll processing time was too long.
Their On-premise SAP system needed to be phased out.
To safeguard the data of their employees, they required an infrastructure that adhered to GDPR standards.
To have a fully integrated HCM and payroll system.
To automate the payroll process and reduce processing time.
To be GDPR compliant and protect employee data.
To implement internal control processes and full audit trail for payroll.
To reduce the total cost of ownership related to the payroll function.
To have a fully integrated HCM and payroll system.
To automate the payroll process and reduce processing time.
To be GDPR compliant and protect employee data.
To implement internal control processes and full audit trail for payroll.
To reduce the total cost of ownership related to the payroll function.
How Mercans helped Vodafone
Implemented an integration between SuccessFactors (their HCM) and Americans (their payroll system).
Automated the payroll process, reducing processing time from 6 hours to 15 minutes.
Implemented bilingual payslips in Arabic and English.
Integrated time and attendance data for payroll calculations.
Phased out the SAP on Prem system.
Implemented internal control processes and full audit trail for payroll.
Moved to a GDPR compliant infrastructure that geofenced data within the EU and implemented an automated data retention policy.
Completed the implementation within four months, which is a reasonably short time frame.
Mercans' Approach
Mercans assisted Vodafone with its HR and payroll challenges by undertaking a comprehensive analysis of the existing HR and payroll processes
This analysis was conducted to identify the strengths and weaknesses of the company's current systems, processes, and controls. By doing so, Mercans aimed to determine what changes were necessary to enhance the efficiency of Vodafone's HR and payroll processes.
During this analysis, Mercans also evaluated Vodafone’s compliance with local regulations
This evaluation was crucial to identify any areas of non-compliance and to suggest ways to ensure compliance with the applicable regulations. Identifying areas of non-compliance allowed Vodafone to avoid potential legal issues and penalties.
After conducting this analysis, Mercans developed a comprehensive plan to streamline Vodafone's HR and payroll processes in North Africa
This plan incorporated the identified areas of improvement, and aimed to enhance the efficiency, accuracy, and compliance of Vodafone's HR and payroll processes. The plan also included recommendations for implementing new HR and payroll systems, if necessary, to support the new streamlined processes
Overall, Mercans' approach to solving Vodafone’'s HR and payroll challenges was a systematic and comprehensive one
By conducting a thorough analysis, identifying areas of improvement, and developing a comprehensive plan, Mercans was able to provide Vodafone with effective solutions that addressed its specific HR and payroll challenges.
Mercans' solution
- Mercans provided a solution for Vodafone by implementing an integrated HR and payroll system that automated the entire payroll cycle
This new system replaced Vodafone’s previous separate payroll system. Mercans utilized their HR Blizz platform, which acted as the new payroll engine for Vodafone. Additionally, Mercans implemented bilingual payslips in Arabic, English, and other languages, integrated time and attendance data for payroll purposes, and generated all necessary reports. - The new system implemented by Mercans was GDPR-compliant, ensuring that all data was managed in accordance with the EU’s General Data Protection Regulation
An automated data retention policy was also established, which automatically took care of data retention once the data retention period had been reached. These measures helped ensure the proper handling of sensitive employee data. - As a result of the new system, Mercans was able to significantly reduce Vodafone’s payroll processing time from 6 hours to just 15 minutes
This improvement in efficiency was a substantial benefit for Vodafone.
Business benefits
Mercans' solution provided Vodafone with several benefits, including:
Streamlined HR and payroll processes
The integrated HR and payroll system streamlined the processes, reducing errors, and improving compliance with local regulations.
Real-time visibility
The new system provided Vodafone with real-time visibility into HR and payroll data, allowing the company to make informed business decisions.
Time savings
The automated workflows reduced the time required to complete HR and payroll tasks, enabling Vodafone to focus on other important areas of the business.
Reduced internal resources
The implementation of internal control processes and segregation of duties between payroll preparer/maker and checker helped Vodafone reduce internal resources.
Robust compliance framework
Mercans’ full audit trail logging provided Vodafone with a robust compliance framework.
Conclusion
Mercans' partnership with Vodafone enabled the company to streamline its HR and payroll processes in North Africa and improve compliance with local regulations. The implementation of an integrated HR and payroll system, supported by Mercans' HR Blizz platform, provided Vodafone with real-time visibility into HR and payroll data, reduced errors, and compliance risks, and enabled the company to make informed business decisions. The implementation time frame was less than four months, which is impressive given the scope
Appreciate Mercans' tireless efforts and unwavering determination.
I want to express my deepest thanks for all the efforts exerted over the past few months to successfully launch HR Blizz as our official new payroll system for VOIS Egypt – the road to launch was not an easy one, but through team’s tireless efforts and unwavering determination, we were able to overcome every obstacle and bring this project to fruition.
This success couldn’t have been achieved without the massive support we’re getting every day from everyone – thank you for your help and assistance around the clock and for being always available to fix issues or help us with system navigation.
Karim Nabil
HR Operations Supervisor(Payroll & HR MIS)
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