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PMI slashes payroll processing from 7 days to 48 hours, transforming global payroll
Payroll accuracy increased from 94% to 99.7%, reducing errors and manual work
At a glance
Client detailsPhilip Morris International (PMI) a top tobacco multinational, operates in 180+ countries with 83,000+ employees, expanding into medical products.
Service ProvisionPayroll transformation through automation, compliance enhancement, and SuccessFactors integration
IndustryTobacco & Medical Products
Region supported by MercansLATAM & EMEA
Mercans' roleStreamlined PMI’s payroll by integrating SuccessFactors, automating processes, enhancing compliance, and improving accuracy and efficiency across 83,000 employees.
Targeted staffWhite- and blue-collar employees, Unionized workers, Interns, Retirees and Expats
Previous providerDisparate local payroll providers
Background
Philip Morris International (PMI) faced significant payroll challenges due to disparate local payroll providers, manual data maintenance, and non-integrated payroll processes. Despite implementing SuccessFactors as a global HCM system, the lack of payroll integration led to data inconsistencies, security risks, and compliance issues. Managing payroll for 80 thousand+ employees across multiple regions became inefficient, requiring a solution that could unify payroll operations, enhance accuracy, and ensure regulatory compliance.
Client’s challenges & objectives
Transitioned to a single global HCM solution but faced adoption issues due to non-integrated local payroll processes.
Required a globall provider with in-country expertise to support its diverse workforce, which was hard to find
HR and payroll data were maintained manually in multiple local payroll systems
Needed payroll support for a diverse employee population, including white- and blue-collar staff, union employees, retirees, expats, and interns.
Fragmented payroll processes led to data mismatches and security vulnerabilities.
Absence of an of an all-in-one solution for T&A, localized ESS, and global payroll software led to inefficiencies and integration challenges with SuccessFactors
Transitioned to a single global HCM solution but faced adoption issues due to non-integrated local payroll processes.
Required a globall provider with in-country expertise to support its diverse workforce, which was hard to find
HR and payroll data were maintained manually in multiple local payroll systems
Needed payroll support for a diverse employee population, including white- and blue-collar staff, union employees, retirees, expats, and interns.
Fragmented payroll processes led to data mismatches and security vulnerabilities.
Absence of an of an all-in-one solution for T&A, localized ESS, and global payroll software led to inefficiencies and integration challenges with SuccessFactors
Integrate local payroll processes with the global HCM system.
Eliminate manual payroll data maintenance at the local level.
Provide a localized Employee Self-Service (ESS) platform
Ensure full integration with T&A, HCM, ERP, and ESS systems.
Comply with internal and external data security and privacy regulations.
Enhance payroll accuracy and processing efficiency.
Support a diverse workforce, including office-based staff, factory employees, interns, union members, and retirees.
Integrate local payroll processes with the global HCM system.
Eliminate manual payroll data maintenance at the local level.
Provide a localized Employee Self-Service (ESS) platform
Ensure full integration with T&A, HCM, ERP, and ESS systems.
Comply with internal and external data security and privacy regulations.
Enhance payroll accuracy and processing efficiency.
Support a diverse workforce, including office-based staff, factory employees, interns, union members, and retirees.
Mercans' Approach & Solutions
Configured a system to support blue- and white-collar staff, expats, interns, retirees, and unionized employees.
Deployed HR Blizz to support global payroll operations with automated integrations across systems like SuccessFactors, SAP, T&A, statutory authorities, and third parties
Implemented localized Employee Self-Service (ESS) with Leave, T&A, and Benefits modules.
Installed and integrated biometric time clocks for accurate time tracking.
Ensured full compliance with PMI’s strict data privacy and security standards, including GDPR, SOC, and other regulatory requirements.
Solution Design
End-to-End Payroll Automation with Advanced Inbound & Outbound Integration