Mercans open positions

Senior Business Process Consultant

Job Description

Provides outsourced payroll services to the clients. Implements new accounts assigned to him/her and manages all aspects of the service delivery to these clients. Acts as the primary point-of-contact (POC) for Mercans and assigned clients during the operational service delivery process.

Qualifications / Skills

  • CPA
  • Analyzing information, thoroughness, attention to detail, confidentiality, reporting skills, reporting research results, time management, data entry management, general math skills, financial/payroll software, excel skills, verbal communication, organization.

Responsibilities

  • Provides outsourced payroll services to the clients. Implements new accounts assigned to him/her and manages all aspects of the service delivery to these clients. Acts as the primary point-of-contact (POC) for assigned clients during the operational service delivery process.
  • Manages/balances his/her own workload to ensure accurate and timely service delivery.
  • Makes recommendation to the management on ways to improve the efficiency and quality of the service delivery.
  • Prepares periodic reports to the management with respect to any operational issues encountered and identifies issues that require management actions.
  • Ensures that his/her clients are invoiced in accordance to the applicable service agreements and on a timely basis.
  • Is responsible for implementing new accounts that have been assigned to her/him in accordance with the new account implementation guidelines.
  • Makes sure that the new accounts are implemented within the provided implementation timeframe and in accordance with the implementation schedules agreed upon with the clients.
  • Ensures that all service delivery issues and customization requirements are addressed during the implementation and that any errors or issues uncovered during the test payroll run(s) are investigated thoroughly and addressed properly.
  • Ensures compliance with the applicable payroll related statutory rules and regulations (i.e. income tax, social security, etc.) and labor law requirements by studying existing and new legislations, enforcing adherence to their requirements.
  • Ensures that the Company’s internal SOPs and statutory regulations summaries are continuously updated and reflect the latest regulations.
  • Familiarizes itself with the policies and procedures of the Company; e.g. Standard Scope Definition, Account Implementation Checklist, Statutory Regulations Summaries, etc.
  • Maintains customer confidence and protects operations by keeping information confidential.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

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