Mercans open positions

Product Training Consultant

A Product Trainer is responsible for conducting training sessions for new hire employees, conducting product training programs for sales teams, and developing product knowledge and expertise for customers. The trainer develops materials and programs that ensure optimum learning for the employees and customers.

Key Responsibilities

  • Conducts training sessions for new hire employees
  • Conducts product training programs for sales teams
  • Develops product knowledge and expertise for customers
  • Develops training materials and programs
  • Assesses training needs and implements training programs accordingly
  • Measures the effectiveness of training programs
  • Existing consultant’s training based on ticket analysis provided by the Ops support
  • BAU consultant performance training etc based on BAU
  • Provides feedback to management on training outcomes
  • Keeps abreast of new product developments and updates training programs accordingly


  • Proven experience as a Product Trainer or a similar role
  • Excellent communication, presentation, and interpersonal skills
  • Proven experience in creating training program plans & feedback documents
  • Strong knowledge of adult learning principles and training methodologies
  • Ability to design and develop training programs
  • Ability to deliver engaging and effective training sessions to employees and customers
  • Strong organizational and time management skills
  • Experience balancing multiple projects simultaneously and meeting aggressive timelines;
  • Flexibility and resourcefulness to manage changing business requirements, projects, and resources, adapting accordingly and positively;
  • BA/BS degree required; MS/MBA preferred;
  • HR or Payroll background will be an added advantage

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