Implementation Team Lead

Highlights

Country

Remote

Employment

full-time

Salary

Salary Will be discuss later

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Supervises a team of consultants and manages the BPO and Implementation team. Supports key accounts and acts as the key point-of-contact (POC) with the channel partners on operational matters.

Role Description

• Manages/Supervises the team of BPO consultants and supports them in their day-to-day activities.
• Monitors the workload of the department/team and assigns accounts to the consultants.
• Makes recommendation to the management for improving the efficiency and quality of the service delivery.
• Provides and/or organizes internal training sessions to the consultants to improve their qualifications and skills.
• Supports the management in identifying consultant with high performance potential, as well as consultants who are under-performing.
• Prepares periodic reports to the management with respect to the operational and managerial issues encountered and identifies issues that require management actions.
• Ensures that the clients are invoiced in accordance with the service agreements and on a timely basis.
• Answers consultants’ procedural questions by researching and interpreting SOPs and statutory regulations.
• Maintains customer confidence and protects operations by keeping information confidential.
• Ensures that all service delivery issues, and customization requirements are addressed during the implementation and that any errors or issues uncovered during the test payroll run(s) are investigated thoroughly and addressed properly.

Minimum Qualifications & Requirements

• Undergraduate degree in Business, Accounting or finance or Human Resources Administrations or related discipline.
• Minimum of 8 years of payroll implementation experience within a global payroll, global accounting and outsourcing services provider companies.
• At least 5 years of experience in the EU region in the implementation and payroll outsourcing industry.
• At least 3 years of experience with the implementation of global payroll outsourcing projects.