Case Studies | Accenture

Payroll

June 8th, 2020

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Mercans Managed Payroll Outsourcing, HR and Payroll Advisory

How to Optimize Global Payroll Processes, Reduce Costs and Remain Compliant?

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Context

Mercans Case Studies – Accenture

Accenture is a multinational professional services company providing services in strategy, consulting, digital, technology and operations. A Fortune Global 500 company, it has been incorporated in Dublin, Ireland. In 2018, the company reported net revenues of $39.6 billion, with more than 459,000 employees serving clients in more than 200 cities in 120 countries.

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Challenge

Mercans Case Studies – Accenture

With more than 1,000 people serving clients in the Middle East, Accenture drives innovation to improve the way the world works and lives. In order to streamline their payroll processes in the Middle East, Accenture decided to hire Mercans, leading global payroll outsourcing company in the region. Mercans was commissioned to improve Accenture payroll processing and tackle local compliance challenges while remaining on budget and respecting timelines.

Client Accenture
Industry Consulting / Strategic / Technology
Location UAE, KSA, Qatar
Company size 492,000+ Employees Worldwide
Target Staff Approx. 1,000
Previous Payroll Provider ADP

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Client’s Objectives

Mercans Case Studies – Accenture

  • Compliance with internal control requirements
  • Manual processes and lack of automation
  • Lack of integration with global HRMS and ERP system (SAP)
  • Repetitive calculation errors and delay on payroll processing cycle

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Mercans’ Approach

Mercans Case Studies – Accenture

  • Dedicated in-country implementation leads, on-site blueprinting sessions, thorough business requirements gathering (e.g. BRD, wage type catalogs, data dictionaries, etc.) and technical documentation of interfaces
  • Web-based OpenProject project management tool – real-time client access and reporting, weekly governance calls and monthly Steering Committee meetings

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Mercans’ Solution

Mercans Case Studies – Accenture

  • Implemented an online Payroll Administrator Console and Employee Self Service
  • Deployed fully automated interfaces with SAP, T&A system, global benefits center and banking partners
  • Introduced formula-driven wage types – ESPP, bonus plans, leave tickets, overtime, absences, etc.
  • Implemented SSO integration

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Business Benefits

Mercans Case Studies – Accenture

  • Significant cost savings – lower service fees, internal resource reduction and elimination of manual processes
  • Increased payroll accuracy and reduced payroll processing time
  • Compliance with internal control requirements

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