Mercans Managed Payroll Outsourcing, HR and Payroll Advisory

How to Optimize Global Payroll Processes, Reduce Costs and Remain Compliant?

Context

Mercans Case Studies – Accenture

Accenture is a multinational professional services company providing services in strategy, consulting, digital, technology and operations. A Fortune Global 500 company, it has been incorporated in Dublin, Ireland. In 2018, the company reported net revenues of $39.6 billion, with more than 459,000 employees serving clients in more than 200 cities in 120 countries.

Challenge

Mercans Case Studies – Accenture

With more than 1,000 people serving clients in the Middle East, Accenture drives innovation to improve the way the world works and lives. In order to streamline their payroll processes in the Middle East, Accenture decided to hire Mercans, leading global payroll outsourcing company in the region. Mercans was commissioned to improve Accenture payroll processing and tackle local compliance challenges while remaining on budget and respecting timelines.

Client	Accenture
Industry	Consulting / Strategic / Technology
Location	UAE, KSA, Qatar
Company size	492,000+ Employees Worldwide
Target Staff	Approx. 1,000
Previous Payroll Provider	ADP

Client’s Objectives

Mercans Case Studies – Accenture

Compliance with internal control requirements
Manual processes and lack of automation
Lack of integration with global HRMS and ERP system (SAP)
Repetitive calculation errors and delay on payroll processing cycle

Mercans’ Approach

Mercans Case Studies – Accenture

Dedicated in-country implementation leads, on-site blueprinting sessions, thorough business requirements gathering (e.g. BRD, wage type catalogs, data dictionaries, etc.) and technical documentation of interfaces
Web-based OpenProject project management tool – real-time client access and reporting, weekly governance calls and monthly Steering Committee meetings

Mercans’ Solution

Mercans Case Studies – Accenture

Implemented an online Payroll Administrator Console and Employee Self Service
Deployed fully automated interfaces with SAP, T&A system, global benefits center and banking partners
Introduced formula-driven wage types – ESPP, bonus plans, leave tickets, overtime, absences, etc.
Implemented SSO integration

Business Benefits

Mercans Case Studies – Accenture

Significant cost savings – lower service fees, internal resource reduction and elimination of manual processes
Increased payroll accuracy and reduced payroll processing time
Compliance with internal control requirements