Senior Implementation Consultant
Senior Implementation Consultant’s main role is to act as a payroll outsourcing implementation expert and to provide the operational support to the Implementation Project and Program Managers.
Duties and responsibilities
- Requirements gathering: Collaborates with stakeholders to understand payroll processes and gather requirements (BBP, Data Dictionary, WT Catalogue, Work schedule Workbook, Leave Types Catalogue, Report Matrix)
- System configuration: Align with Configuration team and ensure they Design, configure, and customize payroll modules to meet business needs (legal entities, pay groups, employee subgroups, work schedules, pay rates, currency settings, payslip configuration/delivery method, tax & social contribution methodology, wage types, cost centers, GL accounts, legal report, leave regulation setup, terminations, reports, statutory filings)
- Master Data Migration: Helps clients prepare and cleanse payroll data before migrating between systems, and performs data transformation before migration (Data Migration Plan, YTD Data loads process, Validation, Data Migration, Reconciliation)
- Test Payroll Runs: Conducts system testing, identifies issues, and recommends solutions (Parallel Runs, Reconciliation, Unit Testing, Scenario Testing, UAT)
- Training: Provides end-user training and support during and after implementation
- Transition to Service: Process live payrolls under Hypercare model within agreed SLAs. (Transition Plan, User Training, Go-Live Readiness, Live payroll for 3 months)
- Project Coordination: Develops and maintains effective, proactive relationships and communications with clients and Mercans departments/associates to contribute to a successful overall client experience.
Key Responsibility Area
- Implementation target achievement: To ensure that the new accounts are implemented within the provided implementation timeframe and in accordance with the implementation schedules agreed upon with the clients. 90% Implementation Go Live Target achievement. Ensure that at least 90% of all implementation projects are completed by their initial target go-live dates.
- Process Adherence: Documents all account implementation and/or payroll processing related processes in account-specific Standard Operating Procedures (SOPs). Ensures service delivery compliance with the ISO and SOC2 requirements. 100% adherence to Implementation scope and achievement of Key Milestones. Ensure smooth transition of projects to Managed Services or Client Services within 3 months of hypercare phases with clean Handover & takeover checklist.
- Productivity: Successfully Implement 10 Implementation projects or implement a minimum of 2,000-employee payslips live in a year
- Quality Controls: Achieve 90% CSAT score i.e. 90% of the clients give an overall implementation process experience rating of “Good” or “Very Good”.
- Country Knowledge & In country expertise: Minimum of 2 countries end to end Payroll and Regulation knowledge and successfully complete timely assessments on country knowledge.
- Innovations: Propose at least 3 process improvement or system automation ideas to the line manager each year
- Global configuration alignment: Implementation of a project within internal preset configurations and manage the client requirement with the available feature.
- Stellar Service: No Client escalations
Skills and qualifications
- Minimum 7+ years of experience with global payroll implementations.
- Minimum 5 years of experience in implementing APAC clients with an expert understanding of APAC Payroll regulations, Statutory leaves, Benefits in Kind and Tax exemptions as per APAC jurisdiction.
- Must understand Statutory filings and Statutory payments
- Must have experience in preparing Data Dictionary, WT Catalogue, Work schedule Workbook, Leave Types Catalogue, Report Matrix, System configuration and Data Migration.
- Understanding & Interpretations of Court order notices.
- An ability to interpret the online Tax, SOCSO, ESI and various social security documentation available on authority website and guide the client in designing the correct payroll logic.
- Understanding of Bimonthly payroll process in Philippines
- An ability to interpret Pension Scheme documentation and guide the client in analyzing the pension logic.
- End to end implementation experience and ability to influence client and guide the client to best solution to help resolve their client needs.
- A strong team player who is willing to actively work across the team, adopting a can-do and flexible attitude.
- The ability to communicate well at all levels and build solid business relationships
- Proven ability to lead client meetings, (face to face or over the phone)
- Understanding of the effective use of Mercans Payroll system.
- Experience in being responsible and taking ownership for multiple clients at any one time
- Bachelor’s degree or diploma in accounting/finance/business administration/IT or related discipline
- Must have excellent communication and interpersonal skills.
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Disclaimer
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