BUSINESS APPROACH

Our Business-Ready Software Solutions Suit All Functions in All Industries

END-TO-END TAILOR-MADE SERVICES FOR ALL BUSINESS SIZES
  • Mercans has designed customizable end-to-end services and all-in-one native SaaS solutions for HR and Payroll for multinational corporations with offices on various continents, and companies preparing for international expansion.
  • Powered by ML and AI, our software are easy-to-navigate, scalable, and deployable across all business functions in all industry verticals, to ensure timely execution of employment tasks and streamlined business processes.

  • Our single secure platforms centralize all data and procedures for your entire extended workforce in real-time and at a reasonable cost, adding value to your growth strategy.

We Guide you Every Step of the Way.

DEDICATED GLOBAL-TO-LOCAL SPECIALISTS TO ESCORT YOUR GROWTH
Mercans Business Approach Dedicated Specialists to Escort your Growth
  • Driven by in-depth expertise, excellent acumen, and impeccable quality standards, Mercans hands-on specialists offer personalized consulting services to present accurate and actionable solutions to any business challenge.
  • We have the global resources to scale up and quickly adjust our services to match ever-changing local Human Resources and Payroll requirements. This quick adaptation to local environments ensures business continuity.
  • Our teams assist you in smooth local personnel management. They plan, prepare, and implement in-country processes, in compliance with regulations and tax requirements in every location.
  • Our Account Managers use all the resources at their disposal to ensure high-quality uninterrupted services.

  • The account and relationship managers are responsible for the operational services delivery and client satisfaction. The operations team is responsible for payroll processing and service delivery. The technical resources provide technical support to the client and our operations team. Both in-country and central compliance specialists are responsible for the statutory compliance activities and legislative changes.

We Support you Throughout your Project Lifecycle.

SYSTEMATIC QUALITY PROCEDURES TO GUARANTEE YOUR SATISFACTION
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  • At Mercans, we value transparency, efficient workflows and overall full customer satisfaction. Therefore, we have established a systematic process to closely monitor and assess service quality to ensure that all possible measures are taken to deliver on our promise.
  • Scope: We always agree with our clients on a clear scope of services to ensure the alignment of expectations

  • SLAs & KPIs: We assess performances in real-time against pre-determined SLAs and KPIs
  • Service reviews: We organize monthly meetings between operations teams for service review
  • Help desk tickets: We monitor Real-time monitoring of Help Desk Tickets for identifying recurring issues
  • Satisfaction surveys: We do periodic satisfaction surveys to gauge overall excellence levels

  • Process benchmarking: We do a periodic benchmarking of client processes and KPIs with peers
  • Annual account reviews: We deliver annual service review retrospect and year-end planning